Frequently Asked Questions
LET'S GET YOUR QUESTIONS ANSWERED
PRODUCTS
What makes StainBye different from other stain removers?
StainBye’s unique spray formula allows for precise application, avoiding the spreading and smudging often caused by pen-type removers. Plus, its effectiveness and ease of use make it a standout choice for quick, on-the-go stain removal.
Is StainBye safe to use on all fabrics?
StainBye is safe for most common fabrics, including cotton, polyester, and blends. However, we recommend doing a spot test on delicate fabrics like silk, wool, or rayon to ensure the product doesn’t affect the material.
Can StainBye remove old stains?
StainBye is most effective on fresh stains, as it’s designed to break down substances before they set into fabric fibers. However, it can also help lighten and reduce the appearance of older stains. For the best results on older stains, spray StainBye directly onto the area, let it sit for a few extra minutes, and dab gently with a clean cloth. While it may not completely remove very set-in stains, it can significantly improve their appearance with repeated applications.
Are there any safety precautions I should take when using StainBye?
While StainBye is formulated with non-toxic ingredients and is safe for most fabrics, it's important to follow these safety guidelines to ensure optimal use:
- Conduct a Spot Test: Before applying StainBye to a visible area, test it on a small, inconspicuous section of the fabric to ensure it doesn't cause discoloration or damage.
- Use in Well-Ventilated Areas: Apply StainBye in a space with adequate airflow to prevent inhalation of any vapors.
- Avoid Contact with Eyes and Skin: If the product comes into contact with your eyes or skin, rinse thoroughly with water.
- Keep Out of Reach of Children and Pets: Store StainBye in a secure location to prevent accidental ingestion or misuse.
- Do Not Ingest: StainBye is intended for external use only. If ingested, seek medical attention promptly.
- Store Properly: Keep the bottle tightly sealed and store it in a cool, dry place away from direct sunlight to maintain its effectiveness.
By adhering to these precautions, you can safely and effectively use StainBye to tackle stains on your fabrics.
ORDER & PAYMENT
Where can I purchase StainBye?
You can purchase StainBye through the following channels:
- Official Website: Visit our official website to order StainBye products directly.
We are continually expanding our distribution network to make StainBye more accessible. For the most current information on where to purchase StainBye, please check our website or contact our customer service team.
What forms of payment does StainBye accept?
StainBye offers a variety of payment options to ensure a convenient shopping experience:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
- Online Banking: Customers can make payments directly through their bank accounts via FPX (Financial Process Exchange), a secure online banking system widely used in Malaysia.
We are committed to providing flexible payment methods to cater to your preferences. If you have any questions or need assistance with a specific payment option, please contact our customer support team.
Does StainBye accept returns or exchanges?
Due to the nature of our products, StainBye does not accept returns or exchanges. We are committed to providing high-quality stain removal solutions and ensure that each product undergoes strict quality control before reaching our customers. If you encounter any issues with your purchase, please contact our customer support team within 30 days of your purchase date. We will work with you to address any concerns and find a satisfactory solution.
SHIPPING
How long does my order take to arrive?
Orders typically arrive within 3-5 business days once shipped.
Please note that delivery times may vary based on your location and any unexpected delays from the shipping provider. Once your order is shipped, you will receive a tracking number to monitor its progress right to your door.
How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number. Simply use this tracking number to follow your order’s progress online until it arrives at your door.
If you have any trouble tracking your order, feel free to reach out to our customer support team for assistance!
Where does StainBye ship to?
StainBye currently offers shipping throughout Malaysia, covering all states and territories. We are committed to making our products accessible to customers nationwide. Please note that shipping times may vary depending on your specific location. For detailed information on delivery times and any potential shipping restrictions, please refer to our Shipping Policy or contact our customer support team.
What if my item arrived damage/missing?
We apologize for any inconvenience caused by receiving a damaged or missing item. Please follow these steps to resolve the issue:
- Contact Customer Support: Reach out to our customer support team within 7 days of receiving your order. Provide your order number and a detailed description of the issue.
- Provide Documentation: For damaged items, please include clear photographs of the damage and the packaging. This helps us assess the situation accurately.
- Resolution Process: Upon reviewing your case, we will determine the appropriate course of action, which may include sending a replacement or issuing a refund, in accordance with our policies.
We are committed to ensuring your satisfaction and will work diligently to resolve any issues with your order promptly.
STILL HAVE QUESTIONS?
Our customer service team is just a message away.
Reach out to us anytime, and let us help you continue your journey towards a stain-free life with confidence.